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Survey to Gauge Telemedicine Usage and Experience in Region Underway


Published: June 22, 2022 at 12:00 a.m.

By: Media Release from Fort Drum Regional Health Planning Organization



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Community Members & Healthcare Providers Encouraged to Take Survey


Watertown, New York- Fort Drum Regional Health Planning Organization (FDRHPO) and Adirondack Health Institute (AHI) have expanded their telehealth partnership to create the North Country Digital Inclusion Coalition. The Coalition works to identify challenges and barriers faced by providers and individuals in rural communities to ensure telehealth services are sustainable, accessible, and affordable throughout the North Country region.


The Coalition has launched two surveys – one for community members and one for providers – both with the aim to identify barriers to telehealth access and digital equity and to gain perspectives regarding their telehealth utilization and challenges.


“The North Country Telehealth Partnership has been in existence since 2015, with the aim of increasing access to healthcare through telehealth technology, especially in our rural areas,” states Nancy DelMastro, Telehealth Project Manager. “Though usage of telehealth technology was gradually taking off between 2015 and 2019, its growth increased exponentially because of the COVID pandemic – from just 231 visits in 2015 to over 128,000 in 2020 and over 170,000 in 2021. Now that patients and their healthcare providers have more than likely had an opportunity to use telemedicine for visits, it is an excellent time to find out what their experiences were like. This information is key to helping us continually make improvements and reduce barriers to access to telemedicine options.”


All providers and community members in the survey area (Clinton, Essex, Franklin, Fulton, Hamilton, Jefferson, Lewis, and St. Lawrence, Saratoga, Warren, and Washington counties) are encouraged to take the brief survey to offer feedback and input. Surveys can be accessed through the following links:


Community Member Survey                                 Healthcare Provider Survey



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Survey responses will be collected through July 31, 2022.


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About Adirondack Health Institute (AHI):

Adirondack Health Institute (AHI) is an independent 501(c)(3) not-for-profit organization licensed under the New York State Public Health Law as an Article 28 Central Services Facility. Since 1987, the organization has supported hospitals, physician practices, behavioral health providers, community-based organizations and others in the region in sharing our vision and mission of transforming health care and improving population health. Adirondack Health Institute’s mission is to create transformative initiatives to improve access to health care services allowing the residents   of the Adirondack region to realize their full potential and live a healthy life. For more information, please visit www.ahihealth.org


About Fort Drum Regional Health Planning Organization (FDRHPO):

FDRHPO works to strengthen the system for health for the integrated Fort Drum and civilian community through analysis, identification of needs and leveraging of resources to fill gaps through innovation and collaboration. For more about FDRHPO, visit www.fdrhpo.org.













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