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Phone Service Restored for Frontier Customers in Lewis County

July 27, 2020   04:00 p.m.    Updated: 06:40 p.m.  By: Nick Altmire
    UPDATE 6:40 p.m.: Frontier reports that service was restored for most
    customers just before 4:30 this afternoon.

    Lowville, NY- Telephone service customers of Frontier Communications are
    experiencing service issues today across Lewis County.

    Frontier crews responded just around 11 a.m. to reports of a telephone service
    disruption to Lewis County customers, Javier Mendoza, Vice President of
    Corporate Communications and External Affairs said by phone and an emailed

    It was discovered that a third-party digging crew, not affiliated with, nor working
    for Frontier, cut into and damaged a fiber-optic cable near Remsen, NY, Mr.
    Mendoza said.

    The damage to the line is causing the service outage. Frontier crews are
    currently on-site to repair the damaged line and are optimistic that the repairs can
    be completed today, although there is no estimated time for restoration of service
    at this point, accorrding to Mr. Mendoza.

    "We thank our customers and the communities we serve for their patience as our
    team works to restore service," Mr. Mendoza said.

    The service outage has impacted both residential and commercial customers,
    including many lines for county government offices, the hospital, and the Sheriff's

    The 911 dispatch center is fully operational and emergency calls to the 911 lines
    are working, according to Lewis County 911 Operations Coordinator Cheryl

    Frontier, in their statement, reminds contractors, residents and business owners
    that, by law, they must call 811 and have underground line locations marked
    before they dig in the yard or at construction sites. Calling 811 or Underground
    Service Alert will help avoid damage to unseen lines while digging and can help
    prevent such service interruptions.