Community Bank Temporarily Closes All Branch Lobbies; Services Available by Drive-Thru or Appointment

Community Bank Temporarily Closes All Branch Lobbies;
Services Available by Drive-Thru or Appointment

November 25, 2020 09:00 a.m.

Announcement from Community Bank N.A.:

Our Commitment to You

To Our Valued Customers:

At Community Bank, N.A., the safety of our customers, employees and

communities will always remain our top priority. Like you, we’ve been closely

monitoring updates and recommendations from the Centers for Disease Control

(CDC) as well as data from our states about the current surge of COVID-19

(coronavirus). We’re committed to being proactive and responsive to the needs

of our customers during this time.

Based on the current information, we’ve made the decision to temporarily close

all branch lobbies and operate through the drive-thrus starting on Wednesday,

November 25th. Lobbies at branch locations will be available by appointment

only. These guidelines are a proactive approach to this evolving situation. We

believe they are both conservative and prudent considering the current

information the CDC has provided about COVID-19. We will continue to monitor

updates and are prepared to take additional measures as necessary.

We understand the vital importance of having access to your accounts. During

this time, we strongly encourage you to use Community Bank’s digital tools and

phone banking options that will allow you to bank from the comfort and safety of

your home.

Our online and mobile banking tools provide 24/7 digital account access
and the ability to transfer funds, check account balances and activity, pay
bills and more.
If you’re not enrolled yet in online or mobile banking, please visit cbna.com
or call us for assistance.
Our customer service can be reached at corpcom@cbna.com or 1-866-764-
8638 Monday through Friday from 8am to 6pm (EST).

Additionally, we’re continuing precautionary measures to protect the health and

safety of everyone:

Enhanced cleaning protocols for high-touch, high-traffic areas in our
facilities.
Always asking our employees to remain home when sick.
Travel restrictions for employees.

Finally, beware of scams–the coronavirus could entice cyber criminals.

Community Bank will never contact you to provide or verify your personal

account information including full social security or account numbers, online

banking account username or password.

We appreciate your continued support and understanding in this difficult time of

uncertainty. Together, we can all do our part to help protect our local

communities. Please visit cbna.com/coronavirus-update for the latest updates

from Community Bank as the situation evolves and visit cdc.gov for updates from

the CDC.

Sincerely,

Your Friends at Community Bank, N.A

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