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| Phone Service Restored for Frontier Customers in Lewis County July 27, 2020 04:00 p.m. Updated: 06:40 p.m. By: Nick Altmire |
customers just before 4:30 this afternoon. Lowville, NY- Telephone service customers of Frontier Communications are experiencing service issues today across Lewis County. Frontier crews responded just around 11 a.m. to reports of a telephone service disruption to Lewis County customers, Javier Mendoza, Vice President of Corporate Communications and External Affairs said by phone and an emailed statement. It was discovered that a third-party digging crew, not affiliated with, nor working for Frontier, cut into and damaged a fiber-optic cable near Remsen, NY, Mr. Mendoza said. The damage to the line is causing the service outage. Frontier crews are currently on-site to repair the damaged line and are optimistic that the repairs can be completed today, although there is no estimated time for restoration of service at this point, accorrding to Mr. Mendoza. "We thank our customers and the communities we serve for their patience as our team works to restore service," Mr. Mendoza said. The service outage has impacted both residential and commercial customers, including many lines for county government offices, the hospital, and the Sheriff's Office. The 911 dispatch center is fully operational and emergency calls to the 911 lines are working, according to Lewis County 911 Operations Coordinator Cheryl LaLonde. Frontier, in their statement, reminds contractors, residents and business owners that, by law, they must call 811 and have underground line locations marked before they dig in the yard or at construction sites. Calling 811 or Underground Service Alert will help avoid damage to unseen lines while digging and can help prevent such service interruptions. |
