Update from Frontier Communications:
- Frontier technicians immediately began working Wednesday morning and
are now being supported by added staff, the telecom equipment
manufacturer and senior Network Operations experts as they continue to
troubleshoot, replace damaged components and test field systems in non-
stop efforts to restore phone service to Lowville and nearby communities.
- Phone service is expected to be restored in the next two days. Internet
services are operating normally.
- A suspected lightning strike early Wednesday to a Frontier microwave tower
has disrupted our system in unusual ways, damaging some electronics and
requiring extended troubleshooting.
- Frontier’s facilities are ground-fault protected but the effects of lighting are
unpredictable and beyond control.
- Frontier has brought in additional personnel to expedite identified repairs at
the Lowville facility and to nearby field infrastructure sites. Our crews are
working closely with senior level Network Operations Center experts and
the telecom equipment manufacturer.
- Frontier is also coordinating with local emergency response agencies and in
close communication with staff at Lewis County General Hospital.
- The affected communities without phone service include Lowville,
Brantingham, Chase Lake, Croghan, Lyons Falls, Stillwater, New Bremen,
Petries Corners and Sears Pond.
- Customers in the Boonville, Old Forge and Remsen areas currently cannot
access Long Distance dialing or voicemail.
- We will provide updates on the status of restorations and thank our
customers and the communities we serve for their patience.
|
